How can we
help you?
Direct answers for real issues. If something is not working or unclear, you are in the right place.
Common questions & contact
Answers to frequent issues below — or reach us directly if you need more.
Frequently asked questions
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Visit the login page and click "Forgot password". Enter your registered email and follow the link sent to your inbox. Reset links are valid for 24 hours. If the email does not arrive within a few minutes, check your spam folder before requesting another.
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Progress saves automatically when you complete a lesson. Closing the browser mid-lesson may cause partial loss. Verify your connection is stable and that your browser permits cookies from chargeory.xyz. Disabling private browsing mode usually resolves this.
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Yes. Log in with the same credentials on any device — phone, tablet, or desktop — and your progress, bookmarks, and settings will be in sync. Simultaneous active sessions on more than two devices may prompt a re-login.
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Refund requests submitted within 14 days of purchase are reviewed individually. Write to support@chargeory.xyz with your order reference number and a brief explanation. We typically respond within one business day.
Getting a response from our team
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Check the FAQ first
Scroll through the questions above. Most technical and account issues are covered without needing to wait for a reply.
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Write a clear message
Email support@chargeory.xyz. Include your account email, a short description of the issue, and any screenshots if relevant.
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Wait for a reply
The team responds within one business day. If nothing arrives, check spam or write again — messages occasionally get filtered.
After contacting us
Most issues are resolved in a single exchange. Complex account or payment matters may take up to two business days. You will always receive a direct reply — not an automated template.