Privacy Policy
Last updated: November 29, 2025
This Privacy Policy describes how Chargeory ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at chargeory.xyz and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register an account, enroll in a course, submit a form, contact support, or otherwise interact with the Service. This may include:
| Category | Examples |
|---|---|
| Identity data | Full name, username, profile photo |
| Contact data | Email address, phone number, mailing address |
| Account credentials | Password (stored in hashed form), security questions |
| Payment data | Billing address, payment method details (processed by third-party providers) |
| Communications | Messages sent to support, feedback submissions, survey responses |
1.2 Information Collected Automatically
When you use the Service, certain technical data is collected automatically, including:
| Category | Examples |
|---|---|
| Device and browser data | IP address, browser type and version, operating system, device identifiers |
| Usage data | Pages visited, features used, time spent, click paths, error logs |
| Learning activity | Lessons completed, quiz results, progress milestones |
| Cookies and similar technologies | Session cookies, preference cookies, analytics identifiers |
1.3 Information From Third Parties
We may receive information about you from third-party services such as authentication providers (if you log in via a third-party account), payment processors, and analytics partners. We use this information only in accordance with this policy and applicable agreements with those parties.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | Creating and managing your account, processing enrollments and payments, delivering course content |
| Personalization | Adapting content, recommendations, and learning paths to your preferences and progress |
| Communication | Sending transactional emails, course updates, support replies, and service announcements |
| Marketing | Sending promotional content where you have given consent or where permitted by applicable law |
| Analytics and improvement | Understanding how users interact with the Service to improve functionality and content quality |
| Security and fraud prevention | Detecting and preventing unauthorized access, abuse, or fraudulent activity |
| Legal compliance | Meeting legal obligations, responding to lawful requests, enforcing our terms |
3. Legal Bases for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the nature of the processing, we rely on one or more of the following grounds:
Contractual necessity: Processing required to fulfill our agreement with you, such as delivering courses you have purchased.
Legitimate interests: Processing that serves our reasonable business interests, such as improving the Service, preventing fraud, and communicating relevant updates, provided those interests are not overridden by your rights.
Consent: Where you have given us explicit consent, such as subscribing to marketing communications. You may withdraw consent at any time.
Legal obligation: Processing necessary to comply with a legal requirement applicable to us.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze usage patterns.
4.1 Types of Cookies We Use
| Type | Purpose |
|---|---|
| Essential cookies | Required for the Service to function. Cannot be disabled without affecting core features. |
| Preference cookies | Store your settings and preferences such as language and display options. |
| Analytics cookies | Help us understand how users navigate and use the Service so we can improve it. |
| Marketing cookies | Used to deliver relevant advertising and measure campaign effectiveness. |
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the Service.
5. Sharing of Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service providers: We engage trusted third-party companies to perform functions on our behalf, including payment processing, email delivery, cloud hosting, analytics, and customer support tools. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Business transfers: If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a materially different privacy policy.
Legal requirements: We may disclose your information when required by law, court order, or regulatory authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Chargeory, our users, or others.
With your consent: We may share your information with other parties when you have explicitly authorized us to do so.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When your data is no longer required, we delete or anonymize it in a manner designed to prevent reconstruction of personal information. Where immediate deletion is not possible due to technical constraints, we isolate the data from further active processing until deletion can be completed.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
However, no method of electronic storage or internet transmission is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct inaccurate or incomplete data.
Deletion: The right to request that we delete your personal data, subject to certain legal exceptions.
Restriction: The right to request that we limit the processing of your data in certain circumstances.
Portability: The right to receive your data in a structured, machine-readable format and, where technically feasible, to have it transferred to another controller.
Objection: The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
Withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us immediately.
10. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content, privacy practices, or data handling of external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice within the Service.
Your continued use of the Service after the effective date of any updated policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Company | Chargeory |
|---|---|
| Website | chargeory.xyz |
| support@chargeory.xyz | |
| Phone | +65 6338 9513 |
| Address | 210 Ang Mo Kio Ave 9, Singapore 569777 |